Support & longevity for teams running Ecotone in production.
Guaranteed next-business-day response (EU business hours) to critical framework defects.
Prioritised fixes handled ahead of the public roadmap.
Security advisories for the version you run.
A fixed term (e.g. two years) with a guarantee your version stays patched and supported for the full term, plus upgrade assistance.
We guarantee response and prioritisation. Fixes are delivered on a commercially-reasonable-efforts basis — we commit to responding and prioritising rather than to a fixed resolution clock no honest vendor can guarantee.
Framework defects in Ecotone itself
Security advisories for your version
Version maintenance & upgrade assistance
A binding commitment to be available and respond for the full term of the agreement.
Your major version line stays security-patched and defect-supported for the entire term.
Upgrade assistance so you can move to newer versions safely, on your schedule.
Upgrade assistance means upgrade guides, advance notice, and answers to your upgrade questions — and we treat any framework issue you hit during an upgrade as a covered defect. Performing the upgrade within your own codebase is available as consulting. Ecotone's no-breaking-changes commitment keeps upgrades low-effort by design.
Support is provided under a separate Support Agreement. Rights to use Ecotone Enterprise are governed by the Enterprise EULA. Specific terms, coverage windows and fees are set out in the signed agreement.
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